INFORMATION WE COLLECT

• We collect the following types of personal data in connection with our JOKI service:

  • Account Information: Gaming account details including usernames, IDs, and in-game data necessary to perform the JOKI services.​

  • Payment Information: Financial information such as billing addresses, payment methods (credit card/debit card numbers, payment processors), and transaction history.

  • Contact Information: Personal identifiers including your name, email address, phone number, and other communication details for account management and customer support.

  • Service Usage Data: Information related to how you use our services, including service requests, feedback, order progress, and user interactions.​

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HOW WE USE YOUR INFORMATION

• We use your personal data for the following purposes:

  • To Provide the JOKI Service: Your data enables us to process and fulfill your service requests, including account boosting, rank progression, and rewards completion.

  • To Process Transactions: To facilitate billing, payment processing, and financial transactions associated with the services you request.

  • To Communicate with You: We will send you essential notifications, updates, service confirmations, progress reports, and any necessary customer support.

  • To Improve Services: Your data helps us analyze and enhance the performance, user experience, and overall quality of our services.

  • For Legal and Compliance Obligations: To ensure we adhere to applicable laws, regulations, or contractual obligations that may apply to our services.

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HOW WE PROTECT YOUR INFORMATION

• We implement stringent security protocols to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption: Secure encryption methods for payment and personal information during transmission to prevent unauthorized access.

  • Access Control: Only authorized personnel, including JOKI service personnel, have access to your personal data, on a strict need-to-know basis.

  • Security Audits: We conduct frequent audits, risk assessments, and monitoring activities to identify vulnerabilities and ensure the integrity of our systems and data protection practices.

• However, please be advised that while we strive to provide robust security measures, no method of electronic storage or transmission is 100% secure. By using our services, you acknowledge the inherent risks involved and release us from liability for breaches that occur despite our best efforts.

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SHARING YOUR INFORMATION

• We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

  • With JOKI Personnel: Your account details may be shared with authorized JOKI service personnel to execute the service.

  • With Third-Party Service Providers: We may share your data with trusted third-party service providers (such as payment processors, cloud hosting services, or technical support) to enable us to provide our services. These third parties are contractually obligated to maintain your information confidential and secure.

  • For Legal Compliance: We may disclose your data if required to do so by law, legal process (e.g., subpoena), government request, or in connection with a legal investigation.

• We do not sell or share personal data for advertising or marketing purposes.

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DATA RETENTION

• We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and in accordance with our internal retention policies. If you request deletion of your data, we will retain minimal information solely for legal, regulatory, or contractual compliance, if required.​

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YOUR RIGHTS AND CHOICES

• As a user of our services, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of the personal data we hold about you.

  • Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we have on file.

  • Right to Deletion: You may request the deletion of your personal data, subject to legal obligations, such as where it is necessary for the performance of a contract or for compliance with legal duties.

  • Right to Restriction of Processing: You may request us to restrict the processing of your data under specific conditions, for example, if you contest its accuracy or if processing is unlawful.

  • Right to Object: You may object to our use of your personal data for direct marketing purposes or for any processing that is based on legitimate interests, under certain conditions.

  • Right to Data Portability: You may request to transfer your personal data in a structured, commonly used, and machine-readable format to another entity.

• To exercise these rights, please contact us using the contact details provided below.

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COOKIES AND TRACKING TECHNOLOGIES

• We use cookies and other tracking technologies to optimize your experience on our website and services. These technologies allow us to:

  • Track user activity on our website for analytics and performance improvements.

  • Personalize content and communications to better suit your preferences.

  • Offer targeted advertising (where applicable).

• You can manage cookie preferences through your browser settings. Disabling cookies may limit your ability to access some features of our website or services.​​​

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THIRD-PARTY LINKS AND SERVICES

• Our services may include links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party sites or services. Please review the privacy policies of third-party sites before sharing any personal data with them.

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LIMITATION OF LIABILITY

• By using our services, you acknowledge and agree to the following limitations of liability:

  • We are not liable for any loss or damage caused by third-party breaches of your personal data, including cyberattacks, hacking, or unauthorized access, unless it can be proven that we were grossly negligent in our handling of your data.

  • We do not guarantee specific results from using our JOKI service beyond the terms agreed upon. Any account penalties, bans, or restrictions imposed by game developers due to the use of our service are not our responsibility.

• You agree to indemnify and hold Lybrus eSports harmless from any legal actions, damages, or claims resulting from the misuse or illegal access to your personal data during or after the provision of services.

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CHANGES TO THIS PRIVACY POLICY

• Lybrus eSports reserves the right to modify or update this Privacy Policy at any time. When we make significant changes, we will notify you through email or other communication channels. The updated policy will be posted on our website with the new "Last Modified date." By continuing to use our services after the Effective Date of such changes, you agree to the modified terms.

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CONTACT US

• If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

  • Lybrus eSports:

    • Email: contact@lybrusesports.com​

    • Phone: +60146154866
       

ACKNOWLEDGMENT AND CONSENT

• By using the JOKI service provided by Lybrus eSports, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. You also acknowledge that you consent to the collection, use, and disclosure of your personal data as described herein. You may withdraw your consent at any time by ceasing to use our services, but this will not affect the lawfulness of any processing carried out before such withdrawal.​